We strive to provide our guests with an exceptionally clean, safe & friendly experience at our property. The following policy/house rules have been established and are considered a part of our reservation agreement with you. As our Guest, by reading and acknowledging this document, you are agreeing to abide by all of our rules & procedures. Please be aware that if you fail to do so, we may choose not to permit further use of the property & other facilities, and additionally, you shall be liable for damages suffered by the property. Guests are requested to submit any complaints regarding the quality of services soon as possible, thus allowing for our immediate reaction.

• In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification. (Driving License, Aadhaar Card, Passport, Vehicle Registration). PAN Card is not accepted.
• It is mandatory for all foreign nationals to possess a photocopy and original copies of their respective passports and visas. If requested, please produce the same to the caretaker/manager at the time of check-in.
• The primary guest must be at least 18 years of age to check-in at our property. Minors in the property must always be accompanied by their parents/guardians.
• Guests are required to strictly adhere to the check-in time of 2:00 p.m., with the check-in window only being available from 2:00 p.m. to 8:00 p.m. Additionally, strict compliance to the 11:00 a.m. check-out time on the day of departure is mandatory and non-negotiable.
• The reservation cannot be transferred to third persons, even if the period for which the primary guest paid has not yet expired. The primary guest has to always be available at the property during the period of stay.
• Visitors may stay at the property from 10:00 a.m. till 6:00 p.m. Visitors are not permitted after 6 p.m. Guest(s) can have only a maximum of 3 visitors at a time. Registered guest(s) is responsible for all persons visiting the property and must confirm with the hosts before inviting visitors into the property.
• Services of our staff at the property will not be available between 11:00 p.m. & 7:00 a.m. unless it is an emergency. Quiet hours are from 10:00 p.m. to 8:00 a.m. Loud music, noises, or other devices must be kept at a respectful low level at all times.
• The property must be maintained in the same condition as given at the time of check-in. Any damage to property during the stay shall attract a penalty. A suitable fine shall be levied based on the extent of damage caused. Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
• The furnishings at the property must be not be used for any purpose other than their intended purposes. Refrain from moving pieces of furniture outside the house or outside the permissible space.
• In case of any damages or issues during your stay, kindly report it to the host as soon as possible for prompt resolution.
• Some of our properties do not allow pet(s). If travelling with pet(s), please ensure to confirm with us before the booking process is completed.

• Possession of the following is strictly prohibited in the property

1. Restricted or endangered species of flora or fauna. Any such possession must be declared in prior and must be supported with the required documents.
2. Items with an offensive odour, or items which emit a high pitched sound. Inflammable or combustible items, such as gunpowder or volatile oil.
3. Guns, swords or stimulant drugs etc. of which possession is prohibited by law.
4. Bicycles, hover boards & roller blades are not permitted on the property – indoors and on the lawn.

• Please understand and accept that during the Guests’ absence, our staff at the property may enter the rooms for servicing them. Our staff shall notify you before doing so.
• Smoking indoors is strictly prohibited. These include smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, cartridges containing the liquid of nicotine, hookahs, incense or cigars. Use of incense, scented candles & essential oils is also prohibited at the property. Violation of this prohibition will be subject to a fine.

• For properties with a swimming pool: No diving in shallow water.

1. No running or horseplay around the pool area. No glass containers in the pool area.
2. Children under the age of 14 should be accompanied by an adult at all times. Proper swimming attire required (no street clothes, cut-off shorts, etc.).
3. No smoking or use of tobacco products in the pool area.
4. No eating or drinking in the pool (except for water in a non-glass container) or throwing of objects into the pool.
5. Do not enter the pool with open cuts or wounds, or if you have a contagious illness.

• It is prohibited to consume eatables in spaces other than the designated zones. All eatables must be consumed in the dining area of the villa. Carrying of food/eatables/beverages into the bedrooms is strictly prohibited.
• Proper disposal of trash is a must and it should not be left outside the property.
• Guests of legal age who choose to bring their own alcoholic beverages must consume them responsibly in the designated areas only. Drinking on the beach is strictly prohibited. Guests must ensure to dispose of the bottles in the right manner.
• We request our guests to abide by all local laws and regulations during their stay to ensure a smooth experience.
• In case of a beachside, riverside or waterfront properties, guests are requested to exercise a considerable amount of caution while venturing into unfamiliar waters to avoid untoward incidents. We shall not be responsible for any loss of life or property.
• Please ensure that all windows and doors are properly closed at night to minimize the presence of insects and mosquitoes in the rooms. Guests are encouraged to use mosquito repellents for their comfort.
• Since majority of our properties and villas are nature based and situated amidst forest and greenery, you might see some insects/bugs in the house or bathroom. None of them are dangerous. Please bring it to the notice of the caretaker and he will help you get rid of it.
• No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on the property. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the premises without refund.
• In case of extension of stay, the guests will have to inform the management 24 hours in advance of their original check out time. Stay extension shall be provided subject to availability.
• Our property is theft proof and we assure you the best of service and security. However, to avoid unpleasant situations, guests are solely responsible for the safety of their valuables at all times.
• Use of the property images for commercial purposes is strictly prohibited without the prior permission from the hosts. Suitable action shall be taken in case of violation of this rule.

Refund will not be applicable in case check-in is denied due to non-compliance to our “Regulations & Policies” and/or non-availability of suitable photo identification. Cancellation charges are as follows:

1. 50% cancellation fee is applicable for bookings cancelled between 30 days to 7 days prior to day of arrival.
2. 100% cancellation fee is applicable for bookings cancelled 7 days prior to check-in.
3. 0% cancellation fees for booking cancelled when there is more than 30 days to the day of arrival. No refund shall be provided in case of a no-show.
4. In cases of special events (Party or group gathering), a different rate will be charged.

Please Note: The policies are not applicable for Dec 01st-Jan 30th. Bookings during this period are non-refundable on cancellation.

Based on extreme conditions, climatic changes, social disturbances and scenarios affecting the transit of daily goods, certain clauses are subject to amendment and changes without prior notice to the guests.